Hardware Software Installation & Support Engineer – Closed

Job Title: Hardware Software Installation & Support Engineer

Location: Bromborough, Wirral

Sector:  IT, Medical, Hospital & Local Government

MSoft is a well-established and UK Leading Software Development House with over 150 Local Government and NHS Clients throughout the UK (Not- Including International Clients) operating one of its core software solutions. Its ultra-modern head office is based in Bromborough, Merseyside.

The role

The ideal candidate will have a predominantly technical background installing Healthcare hardware and software.  They will also have a good understanding of the current software technologies and operations.  They should also have excellent IT troubleshooting experience with both hardware & software.


  • Planning and executing service activities on technical equipment, including installation, diagnosis, emergency repairs
  • Installing and/or upgrading Hardware & Software solutions – on or off-site
  • Providing 2nd / 3rd line support from the Help Desk
  • Resolving problems using Telephone Support and a range of remote connection tools as available including NHSNet with RDP
  • Evaluating remote hardware and/or software requirements, including hardware & software interface requirements for new and/or existing customers
  • Preparing and building equipment before customer site installation

Education and Experience Requirements

  • Education & background in IT
  • Good Computer Skills including MS SQL Server
  • Strong understanding of Computer Networks
  • Experience of working on PC’s ideally with the ability to build hardware and install software
  • Multi-disciplined hardware maintenance exposure
  • Installation of new equipment, hardware swap-outs and component replacements
  • Perform maintenance on mission-critical hardware
  • Ability to remotely support customers with limited knowledge of IT
  • Experience in healthcare preferred
  • Meticulous about documentation and record-keeping, filling out engineer report for every job
  • Work successfully with little direct supervision


  • Remote Desktop & NHS Net experience
  • PC or server build and maintenance experience
  • Knowledge of computer architecture and components
  • Microsoft server certifications

MSoft Business

The MSoft office is a friendly and comfortable office to work within offering onsite dedicated parking spaces, shower facilities and less than 5 minutes’ walk to local amenities and Bromborough Retail Park. The company undertakes annual Company Adventure days out, Summer Ball with partners and an enforced additional day off on holiday in the week of your birthday.

For Transport the office is located 15min walk from Bromborough Rake train station and is also situated on a mainline Bus Route.

Interview Process

The initial interview process will be a telephone interview for candidates of interest followed by a face to face interview at our head office on the Wirral.

To apply please email: recruit@msoft.co.uk